Parking questions and office details
Contact our Sydney Airport parking guide
Have a question about parking at Sydney Airport that this site doesn't answer? Send it through, or call during office hours.
We read everything that comes in and we reply to enquiries about the guide, the parking products and the pre-booking flow. We can't make or change a reservation for you, because bookings run through the airport's own system, but we can point you in the right direction.
Send an enquiry
Ask about airport parking before you book
Use the form for questions about parking products, precincts, pre-booking or anything the guide covers. Include your terminal and travel dates where relevant; it makes the answer specific rather than general.
If you're asking about a booking that already exists, include your booking number, because we can tell you how the lookup works even though we can't alter it.
Helpful in your message
- Which car park you are asking about, such as P1, P2 or P3
- Your terminal and travel dates, so the answer fits your trip
- Your booking number if the question is about an existing reservation
Enquiries sent through the form outside office hours are read on the next working day.
Call us
Our phone number is +61 2 9667 9111. The line is staffed during office hours. For questions about the guide, the products, or which option suits your trip, this is the fastest route.
Visit the office
We're at Level 3, 241 O'Riordan Street, Mascot, NSW 2020. Mascot sits directly next to Sydney Airport, so it's a short detour from either precinct.
This is an office address for enquiries about the guide, not a car park entrance and not a booking desk. Arriving here expecting to collect a vehicle won't work.
Office hours
Our hours apply to both the phone line and office visits. Enquiries sent through the form outside those hours are read on the next working day.
Open 24 hours, 7 days a week
If your question is urgent and travel is imminent, call rather than email. If it concerns an existing reservation, use the airport's booking lookup first.
Car parks are at the airport, not at this office. For anything about driving in, parking bays or terminal access, the parking precincts themselves are the right destination.
What we can and can't help with
Know which side of the line your question falls on
We can explain
- The difference between P1, P2 and P3, and which precinct fits your terminal and length of stay.
- How QR code entry works on the day, from arrival at the barrier to the exit.
- The domestic versus international precinct split, including transfers between them.
- Accessible parking arrangements and what to check before you travel.
- How the pre-booking flow works, including what the airport's confirmation covers.
This office can't
- Modify, extend or cancel a reservation. That sits with the airport's booking system.
- Process a payment or issue a refund for a booking made elsewhere.
- Release a vehicle from a car park or arrange a late collection.
- Confirm live availability on a date you haven't booked yet.
Knowing where the boundary sits saves you a step: for anything tied to an existing reservation, the airport's lookup answers faster than an email to us.
Directions to Mascot
Getting to 241 O'Riordan Street
O'Riordan Street runs through Mascot and connects toward the airport precinct. If you're driving, allow extra time during peak commuter hours, since this area carries airport traffic as well as local traffic.
If you're travelling by public transport, Mascot station is within walking distance of the address. For anything about parking at a terminal, remember the car parks are at the airport, not at this office.
Office address
Level 3, 241 O'Riordan Street
Mascot, NSW 2020
Australia
Questions we get most often
Can you book a car park for me?
I'm already booked and something looks wrong. Who do I contact?
How quickly will I hear back?
Can I collect or drop off a vehicle at the Mascot office?
Which car park should I use for my terminal?
Where to take your question next
If our guide hasn't covered it, the pages below answer the most common airport parking questions without a phone call: how pre-booking works, what each precinct offers, and how valet compares with parking it yourself.